Return Questions

Q:

Do you accept returns? What is your return window?

A:

Yes! We're happy to accept returns for any reason up to 30 days after your purchase. (Note: Customers are responsible for return shipping fees.) Please email us Customer Loyalty Team  if you have received defective, damaged or the wrong merchandise.

Q:

How can I contact feetbestie.com for additional assistance?

A:

If you need help with your order please feel free to email us.

Refund Processing:

The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards).

 

Q:

What if I received a damaged, defective or wrong item?

A:

If you receive damaged, defective, or the wrong item(s), please  email us at shopify.feetbestie@hotmail.com before you start the return process so we can help make it right.

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Q:

Do you process exchanges?

A:

We are unable to offer exchanges at this time. 
However, we do accept returns up to 30 days after purchase. (Note: Customers are responsible for return shipping fees.) 

Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unworn and in the same condition it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund.